Last updated: October 22, 2026
Every LiftHer order is covered by our 30-Day Woman-to-Woman Satisfaction Promise. If a product does not feel right for your routine, contact us within 30 days of delivery and we will make it right.
What can be returned
- Devices (PelviRestore, Intimacy Wand, Yoni Steam Seat): may be returned within 30 days of delivery, even if used. Please clean the device and return it with all original parts and accessories.
- Personal-care items (lubricants, suppositories, applicators, bladder patches, herbal blends, supplements): for hygiene and safety reasons, can be returned only if unopened and in their original seal.
- Leak-proof underwear: unworn, unwashed and with original tags. Size exchanges are free within 30 days.
- Free gifts (such as the Silk Glide Lube and e-books included with a kit) do not need to be returned, and their value is not deducted from your refund.
How to start a return
Email support@liftherus.com with your order number and the item(s) you would like to return. We reply within one business day with the return address and instructions. Please do not send items back without contacting us first — unannounced returns cannot be matched to an order.
Refunds
Once your return arrives and is inspected (usually within 3 business days), we refund the item price to your original payment method and email you a confirmation. Your bank may take 5–10 business days to show the credit. Original shipping charges are non-refundable unless the item arrived damaged, defective or incorrect. Return shipping is paid by the customer, except for damaged, defective or incorrect items.
Damaged, defective or wrong items
If your order arrives damaged or you received the wrong item, email support@liftherus.com within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.
1-Year device warranty
PelviRestore and the Intimacy Wand carry a 1-year limited warranty against manufacturing defects from the date of delivery. If your device stops working under normal use, email support@liftherus.com with your order number and a short description or video of the issue, and we will repair or replace it. The warranty does not cover damage caused by misuse, water immersion, drops, or use with accessories not supplied by LiftHer.
Exchanges
Need a different size or a different product? Tell us in your return request and we will ship the replacement as soon as your return is scanned by the carrier.